Frequently asked questions

Yes. Topsail holds BIS/ISI certification for India, and our products are certified for Europe (CE), UAE (ECAS), Saudi Arabia (SASO), Malaysia (SIRIM), Nigeria (SON), and worldwide (CB, TUV Rheinland, RoHS).

Our factory is in Silvassa, India, close to Nhava Sheva (Mumbai) and Hazira ports. This makes import and export fast and cost-effective.

Yes. We do full white-labelling and contract manufacturing. Your brand name, logo, colour, and packaging, we handle all of it.

Both. We support fully custom product development (concept, tooling, and testing) as well as modifications to existing platforms for faster turnaround.

MOQs vary by product category and complexity, typically higher for fully custom tooling (approximately 5,000 pieces) and lower for products using existing moulds, around 2,000 pieces. Share your target volume and we'll confirm exact MOQs for your specification.

Yes. We provide pre-production samples at actual costs so you can approve build quality, materials, and finish before committing to a full order.

Because we do everything in one factory, motors, moulding, assembly, testing, we can develop products 30 to 40% faster than manufacturers who use multiple suppliers.

Lead times depend on whether the product uses existing tooling or requires new mould development. Existing-tool products ship faster, approximately 45 days from final artworks; fully custom designs take longer due to tooling and certification timelines.

Yes. We handle packaging as part of our white-labelling service, using your artwork, branding guidelines, and preferred materials.

Yes. We export small domestic appliances to the Middle East, Africa, Europe, and Southeast Asia. We have the certifications needed for each region.

Yes, we hold or can obtain certifications for most major markets; let us know your target region and we'll confirm certification requirements and timelines.

We can coordinate export documentation and logistics support, or work with your appointed freight forwarder, whichever suits your supply chain.

Payment terms typically follow standard export/OEM practice, 30% advance plus balance before dispatch, and are confirmed per contract based on order size and relationship history.

For OEM/contract manufacturing arrangements, the brand partner retains ownership of their design and IP; Topsail manufactures to specification under confidentiality.

Yes, we're glad to sign an NDA before any detailed technical or commercial discussion.

We treat every partner's product specifications, designs, and pricing as strictly confidential and can discuss exclusivity terms as part of the partnership agreement.

Every unit passes through in-line quality checks during assembly plus a final inspection before packing, covering electrical safety, function testing, and cosmetic standards. Buyers are welcome and encouraged to have their inspector stationed at our plant during mass production.

We have a defined process for identifying, correcting, and re-inspecting non-conforming units before shipment, and stand by our quality commitments per contract terms.

Warranty terms are agreed per contract and typically cover manufacturing defects for a defined period; after-sales support arrangements (spare parts, repairs) are discussed based on your market's needs.

Yes. We welcome brand partners to visit our facility in Silvassa. Contact our team to schedule a visit and see our manufacturing capabilities firsthand.

It typically starts with a call to understand your product needs, followed by your visit to our plant, sample development, certification planning, and a pilot production run before scaling to full volume.